Experienced IT Manager & Help Desk Lead with over a decade of proven success supporting global teams.
I specialize in building IT processes from the ground up, leading remote and local teams, and managing tools like Google Workspace, Okta, JAMF, Jira, and more. Whether solo in-office or managing distributed support teams across time zones, I drive stability, scalability, and service excellence.
Career Achievements and Featured Projects
Explore Andrew McDonald’s professional journey, core values, and milestones. This section reveals the passion and dedication that fuel his career growth and ongoing projects.
Milestones Shaping Andrew McDonald’s Career
Explore standout projects that highlight innovation, skill, and impactful results achieved throughout Andrew’s journey.
Match Group
Executive Support & SaaS Optimization
Senior Systems Engineer (2023–2025)
Vroom Inc.
Built IT from the Ground Up
Senior IT Manager & HelpDesk Lead (2016-2023)
Vroom Inc.
Global Remote Helpdesk Leadership
Remote Helpdesk Manager (2020–2023)
FJC Security Services
Tech Support at Scale
IT Administrator (2011–2016)
APNG Enterprises
Comics, Podcasts & Brand Building
Director of Online Initiatives (2009-2016)
Rapture Press
20+ Years of Independent Creative Media
Founder & Creative Director (2000–Present)
Discover Andrew McDonald’s Latest Projects
Dive into vital insights showcasing achievements and performance highlights.
188
Projects Completed
320
Blog Posts
400
Site Visitors
210
Years Experience
Blog
Explore a curated collection of posts where Andrew shares industry knowledge, career tips, and personal reflections to engage and motivate his audience.
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What Andrew Learned From His Latest Work Experiences
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Andrew’s Insights on Professional Growth and Success
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The Role of Creativity in Andrew’s Career Journey
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A Detailed Look at Andrew’s Journey
Discover client feedback that reflects their genuine appreciation for Andrew’s expertise and dedication.
Emily R.
Marketing Director
Andrew’s insights transformed our approach, delivering impressive results beyond expectations.
Marcus L.
Product Manager
His professionalism ensured every project was completed with exceptional attention to detail.
Sofia T.
Creative Lead
Working with Andrew was seamless; his skill and commitment truly stood out throughout.
Discover Andrew McDonald’s Career Journey
188 Hood Avenue, Suite 304
742 Oak Street, Unit 5
+1-555-789-4321
andrew@mcdonaldportfolio.com
